Tips on Making a Successful Home Insurance Claim

Short blog post guide for insurance customers.

    • Finance
    • CG Lloyds
    • 19-05-16

Home insurance covers numerous unfortunate incidents ranging from floods to burglaries.

So it’s reasonable to suggest that making a claim is something we’d all like to avoid if at all possible.

However, due to unforeseen circumstances or just plain bad luck, many of us will, at one time or another find ourselves scrambling for our policy documents to see if we’re covered for all kinds of eventualities.

With this in mind, here are a few tips to ensure that the process of making a successful home insurance claim is as stress-free as possible.

How Do I Begin the Process?

Making an insurance claim isn’t something that occurs on a regular basis, which means that many are unfamiliar with the process. To begin the, track down your documents – this is often the first step in any claim.

Within these documents, you’ll find a policy number and in most cases, a claims helpline phone number. Call your insurer up and explain your problem.

However, if you’ve suffered a burglary, you’ll need to contact the police first so that you can obtain a crime reference number.

Providing Evidence

Once you’ve made contact with your insurers you’ll be sent a claim form which will have to be returned within a certain number of days.

This is your opportunity to provide evidence to support your claim – the more information you provide the better your chances of ensuring a successful outcome.

If you’ve been the victim of theft, try to include proof of purchase items such as receipts. Credit or debit card statements are also acceptable in most cases as are photographs.

Larger Claims

Larger home insurance claims will usually need to be investigated further by your insurance company so in most instances, they’ll send out a loss adjuster.

An assessment will then be made about the costs involved in replacing or repairing your personal items. Provided that you’ve completed your insurance application as honestly and as accurately as possible, there should be no problems.

Once a claim has been agreed, an insurer will then send out a partner company to carry out any required repairs.

Excess and Costs

Excess is an important feature of any insurance claim and is compulsory. Voluntary excess also comes in to play and will depend on the amount you agreed to when you took your policy out.

The higher the voluntary excess, the cheaper your policy is going to be. Unfortunately, it’s often the case that once you’ve made a claim, the cost of your insurance policy will rise. No claims discounts are also invalidated.

Making Complaints

If you feel that you’ve been treated unfairly by your insurer or that haven’t been compensated adequately don’t be afraid to lodge a complaint.

While it’s perfectly within your right to take a matter up with the Financial Ombudsman it’s definitely worth speaking to your provider first. You are after all a customer so most companies will do their best to satisfy any issues you may have with your claim.